How can we help?

Email your proof of no claims

protexNCDproof@carcareplan.co.uk

Make a Motor Insurance claim

Frequently asked questions

Policy documents

Contact information

Mon-Fri, 9am to 5:30pm (Closed on Bank Holidays):

Quotes and renewals

0330 818 0491

Policy changes

0330 818 0492

Complaints

0330 818 0492

24 hours a day, 7 days a week:

Motor Insurance claims and accidents

0330 818 0493

Excess Return Voucher claims

0330 818 0494

Accident Assistance claims

0330 818 0494

Glass helpline

0330 818 0495

Breakdown assistance

(when purchased with your insurance policy)

0345 641 9715

+ 00 44 20 8603 9715 (from Europe)

Postal Address

Genesis Insurance, Car Care Plan Ltd, Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG.

*The offer of insurance is subject to eligibility and underwriting criteria. All cover is subject to the terms and conditions provided with the policy, the Policy Document and the Terms of Business. Excess Return Voucherterms and conditions apply.

Genesis Insurance is arranged by Car Care Plan Limited, which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG and authorised and regulated by the Financial Conduct Authority, No. 309268. Car Care Plan Limited arranges policies from a panel of insurers, details are available on request. To understand how we may process your information read our Fair Use Notice.